Privacy policy

Privacy policy


This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase

from VivaCityVibe.com (the "Site").

Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. In addition, when you visit the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about your interaction with the Site. We refer to this automatically collected information as "Device Information".

We collect Device Data using the following technologies:

  • -  "Cookies" are data files that are placed on your device or computer and often contain an anonymous unique identifier. For

more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.

  • -  Log files" track actions that occur on the Site, and collect information such as your IP address, browser type, Internet service

provider, referring/outbound pages, and date/time stamps.

  • -  "Web beacons", "tags" and "pixels" are electronic files that are used to store information about how you browse the Site

When you make or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and telephone number. We refer to this information as "Order Information".

In addition to purchasing, we also collect your e-mail address if you choose to sign up for our newsletter, so that we can keep you informed about website news and new products.

When we speak of "Personal Information" in this Privacy Policy, we are referring to both Device Data and Order Data.

How do we use your personal information?
We generally use the Order Information we collect to fulfill orders placed through the Site (including processing your payment information, arranging shipping, and providing you with invoices and/or order confirmations). In addition, we use this Order Information to:
- Communicate with you;
- screen our orders for potential risk or fraud; and
- When consistent with the preferences you have shared with us, provide you with information or advertising related to our

products or services.

We use the Device Data we collect to help us screen for potential risks and fraud (in particular your IP address), and more generally to improve and optimize our Site (for example, by generating analytics on how our customers surf on

Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store -- you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also use GeoJS to find out which country you are from, to understand you better and to provide you with exclusive offers. You can view their privacy policy here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral
Advertising As described above, we use your Personal Information to serve you targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") educational page at http://www.netw

Do Not
Track Please note that we do not change the collection and use of information on our Site when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access the personal information we hold about you and you can request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.

In addition, if you are a European resident, please note that we process your information to fulfill any contracts we may have with you (for example, if you place an order through the Site), or otherwise to pursue our legitimate business interests listed above. to strive. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

Retention of Information
When you place an order through the Site, we will retain your Order Information for our records unless and until you request that we delete it.

Amendments
We may update this privacy policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for persons under the age of 12.

Contact Us
For more information about our privacy practices, if you have any questions or if you wish to make a complaint, please contact us by email info@vivacityvibe.com or by post at the details below:

VivaCityVibe

 

[ Re: Privacy Compliance Officer]

- Refund Policy for VivaCityVibe

 

At VivaCityVibe, we pride ourselves on the quality of our beauty products and the satisfaction of our customers. We understand that sometimes, a product may not meet your expectations. In such cases, we offer a hassle-free refund policy to ensure your shopping experience with us is always enjoyable.

Please read the following terms and conditions carefully to understand our refund policy:

  1. Timeframe for returns and refunds

Customers have 14 calendar days from the date of delivery to request a return or refund. Any requests made after this period will not be eligible for a refund or exchange.

  1. Eligibility for a refund
    To be eligible for a return or refund, the product(s) must be:
  • Unused and in the same condition that you received it
  • In its original packaging with all the tags, labels, and seals intact
  • Accompanied by the original order receipt or proof of purchase

Please note that any opened or used products, as well as items purchased during a sale or with a discount, are not eligible for a refund.

  1. How to request a refund
    To initiate a return or refund, please contact our Customer Support Team at info@vivacityvibe.com with the following details:
  • Your full name
  • Order number
  • Date of purchase
  • Reason for the return
  • Photographs of the product(s) (if damaged or defective)

Our team will review your request and respond within 48 hours with further

Shipping

We offer free worldwide shipping for all orders.
Orders placed worldwide are shipped within 1 business day, and take 6-8 business days to arrive.